Frequently asked questions
What is the cost of delivery?
The delivery charges are contingent on your location and the quantity of items you order. To obtain an accurate delivery price, please input your delivery postcode when you proceed to your basket. Prices may vary based on the quantity of products and your location.
How do i make an order?
You have the option to place your order either online or over the phone, whichever suits your preference.
What happens after I've placed my order?
Once your order has been placed, it will be processed by our team. You will receive an order confirmation email shortly after placing your order, detailing the items you've purchased and the delivery information. You can track the status of your order through your account on our website. If you have any questions or need assistance, feel free to reach out to our customer service team.
How can i make my payment?
We welcome payments via Visa, MasterCard, Apple Pay, Amazon Pay, PayPal, American Express, Google Pay, and Klarna. Additionally, we accept bank transfers for your convenience.
What is your returns policy
You have the option to return any items (excluding bespoke and clearance items) to us within 14 days of receiving them, and we'll refund you the full value of the items. It's important that the goods are returned undamaged and in their original packaging. Review our Terms & Conditions page for further details. At Kend & Co we prioritize excellent service. Feel free to contact us with any questions or concerns before placing your order. We're here to assist you and can provide samples if needed, with the hope that returns won't be necessary!
Are you able to offer a Trade Discount
Certainly! We presently serve businesses within the UK. Our clientele includes a diverse range of professionals such as interior designers, hotels, television companies, bars, restaurants, new build homes, architects, and many more. By completing our Trade Account application, you'll receive exclusive discounts.
How long will delivery take?
Delivery lead times vary based on stock availability. Approximate product lead times are indicated under each item, though we will provide confirmation once your order is placed.
Will the furniture be delivered fully assembled?
Certain pieces of our furniture are handmade and come readily assembled. If you require assembly, please opt for our "White Glove" delivery option during checkout. For any inquiries or concerns, please don't hesitate to reach out to us at sales@kendandco.com. We're here to assist you!
What should I do if my furniture doesn't fit up the stairs upon arrival?
Ensuring that the furniture you've ordered fits into your home and that our delivery van can access your property for delivery is your responsibility. Factors such as twisty passages, low doorways, and dog-leg stairs should be considered. If our logistics team perceives any risk to your property or their safety while delivering large items upstairs, they may decline to do so. We appreciate your understanding.