At Kend & Co, we're committed to ensuring your shopping journey is seamless. That's why we've teamed up with Klarna, a top payment provider. With Klarna, you can conveniently manage your payments in three simple instalments, putting you in control of your shopping experience.

Frequently asked questions

What happens if i miss the 30 day payment deadline?

Your payment is scheduled 30 days after the item is shipped. Klarna will send you a reminder before the due date to help ensure timely payment. Please note that Pay in 30 Days is a credit option, and you are obligated to make payments directly to Klarna. In the event of missed payments, Klarna may report this information to credit reference agencies, potentially affecting your ability to use Klarna or other lenders' credit services in the future. Failure to make payments may result in Klarna involving an external debt collection agency to recover the outstanding amount. Approval is subject to status. Terms and conditions, as well as late fees, may apply.

What should i do if the information in my statement is incorrect?

If the information on your statement doesn't align with your order, please reach out to the retailer directly for rectification. Ensure you log into your Klarna account and select "Report a problem" to pause your statement until the discrepancies have been addressed.

I have an issue with my order, do i still need to pay for it?

You are not required to pay for goods that arrive damaged, broken, or faulty. Follow the instructions provided by the retailer to dispute the issue. Additionally, be sure to "Report a problem" in your Klarna account to halt your statement until the dispute with the retailer is resolved. Once the cancellation or return is confirmed by the retailer, the refund will be processed within 5-7 business days.

What happens if i decide to make a return?

Should you choose to return part or all of your order, Klarna will generate a new statement once the online store finalizes the return process. Please adhere to the return instructions provided by the retailer and retain the tracking number for your return shipment. Log in to your Klarna account and opt for "Report a return" to pause your statement accordingly. Upon the retailer's confirmation of your return, we will issue an adjusted invoice promptly.

Klarna was founded in 2005 in Stockholm, Sweden with the aim of making it easier for people to shop online. In the last 18 years, technology has evolved, excited and transformed the world around us, yet our mission remains as relevant as ever, to make paying as simple, safe and above all, smooth as possible.

Klarna is the leading global payments and shopping service, providing smarter and more flexible shopping and purchase experiences to 150 million active consumers across more than 500,000 merchants in 45 countries. Klarna offers direct payments, pay after delivery options and instalment plans in a smooth one-click purchase experience that lets consumers pay when and how they prefer to.

When the company acquired SOFORT in 2014 the Klarna Group was formed. Klarna is backed by investors such as Sequoia Capital, Silver Lake, Bestseller Group, Dragoneer, Permira, Visa, Ant Group and Atomico.